SHIPPING & RETURNS

RETURN POLICY

We do not accept returns or exchanges for change of mind.

Please note any irregularities or imperfections are part of the handmade character of our pieces and contribute to their uniqueness. However, if you are unhappy with the quality of your purchase in any way, please send us an email at dukecreationss@gmail.com or DM us on Instagram @dukecreations_

 

SHIPPING POLICY

Please be mindful that shipping times may take longer than expected due to COVID19 delays and border restrictions. We appreciate your understanding and patience.

Orders are sent from Sydney, Australia and will be posted within 1-4 business days of payment being received.  All care is taken when packing your order to ensure your items are safe when leaving our studio. All orders are protected inside reusable and compostable mailers or boxes, sent through Australia Post (carbon neutral delivery).

We hope that your order arrives safely, however, once your order is handed over to Australia Post, it is out of our control if the parcel fails to arrive or is damaged in transit. In the unlikely case that your order goes missing or arrives damaged all orders (except for untracked shipping) are protected under the Australian Post Compensation policy. Claims must be lodged within 30 days of arrival and can compensate up to $100. Please contact us for further details. 

Our store will be closing Dec 10 for the holiday break. All orders places after Dec 10 will be shipped out after we reopen on Jan 20.

AUSTRALIA:

Free shipping on orders over $65 (AUD)

Small orders
Untracked* $3 - approx. 4-14 business days, does not include tracking
Registered $6.50 - approx. 3-5 business days, includes tracking
Express $10 - approx. 1-2 business days, includes tracking
Large orders
Registered Parcel Post $10 - approx. 3-5 business days, includes tracking
Express Parcel Post $13 - approx. 1-2 business days, includes tracking

*Standard untracked post does not include tracking, if in the event your parcel is lost, we will not be able to track its whereabouts. We do not replace missing orders when untracked postage was selected.

WA & TAS customers: Please note that there are quarantine regulations when importing seeded paper into your state. This may incur an inspection fee upon arrival into your state, Duke Creations take no liability for this fee.

NEW ZEALAND:

New Zealand $15 approx. 10-20 business days, includes tracking

Please note there are quarantine regulations when importing seeded paper into New Zealand. There may also be an additional inspection fee upon arrival into your country, Duke Creations take no liability for this fee.

REST OF THE WORLD:

Shipping is calculated a checkout, includes tracking.

Please note there may be quarantine regulations when importing seeded paper into your country. It is the customers full responsibility to research whether their country will allow entry prior to purchase. There may also be an additional inspection fee upon arrival into your country, Duke Creations take no liability for this fee.